6. . Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. If you want a hand understanding our services, or how to do certain tasks, you’ve come. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. My Virgin Media App. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. 0 Kudos Reply. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. Sign in . We would like to show you a description here but the site won’t allow us. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. day. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. with Virgin Media and Virgin Media Payments. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. Solved: My VM account ended on 31st March. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Options. You can, if you prefer, print your. Returning. The new fibre phone line is designed to work with the same phones as the old copper line. they have not sent me a package to return the old kit in. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Then I for some reason go. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. We would like to show you a description here but the site won’t allow us. . Virgin Media Help - Get help, tips and advice to m. . Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. Let us know how you get along. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. QuickStart, set up and connections. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Tuning in. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. My Virgin Media App. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. services. My parents recently swapped their Tivo for a V6. If you need any help, please don't hesitate to let us know. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The first thing you notice is how small the Stream box is. I guess the first lady I talked to misinterpreted it. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. 3. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. If we decide to do this, we'll let you know. We would like to return it but we didn't a return box and now we are unsure what to do with it. Up to 3 WiFi Pods if needed. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Virgin Media Kit Collection. 0 or iOS 12 or later mobile or tablet. on 30-05-2023 22:29. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. the enevolope they send is free. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. . Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Further exclusions & legal stuff apply. This includes: The Stream box. . Please can you confirm that the £40 c. services. I have left virgin and been contacted to return my kit. Virgin Media. 2% on a yearly basis, driven by fixed and mobile service price rises. We don't send confirmation of your request to cancel. Push the white cable (from the old Hub) into the back of the new Hub. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. Account - Cable. I recently signed up for Virgin Broadband. Browse Virgin Media Virgin Media Community. Virgin collected my equipment early last year. . v6. If you have any further queries or questions, please let us know. Over the last year we’ve managed the collection and return of more than 2. We would like to show you a description here but the site won’t allow us. I have just received my returns packaging but I'm out of the country until mid December. co. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Then enter your email address, and click on email me my new label and follow the instructions. I am still with virgin media but under a new account. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. We would like to show you a description here but the site won’t allow us. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. 3. QuickStart, set up and connections. Existing Virgin Media customers will have to pay a fee in order. Quickstart is the quickest and easiest way to setup our services. It has been very poorly attached and has caused damage. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. couldn't see where best to post this. QuickStart, set up and connections. Don’t plug the power cable into a plug socket yet. Manage Your. SpeedWe would like to show you a description here but the site won’t allow us. Options. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Returning Kit. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Stay safe online. Thank you both for your input and trying to help. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. It’s because the reconnection team says the request cannot be processe. Go to solution. We would like to show you a description here but the site won’t allow us. Just take it to a recycling centre, find your nearest. . . Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. Options. away the old kit when they come round to do the upgrade. Nobody welcomes a price increase, and we get that. And we know our customers, like you, are too. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Missing components when returning box to Virgin Media. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Been given my leaving date as 17th March. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Just joined. After that it is up to VM and its contractors to ensure the kit is returned. It appears that returning kit is. e. Back a step. However, despite my attempt to request for the return kit to be deli. 3 hours ago. Networking and WiFi. . Virgin Media; My Virgin Media; Shop;. I'm sick of waiting for these to be collected and they are gathering dust. Home Phone. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. so trying to explain anything to a human is. Forum; Apps. . That is 56 minutes notice of a possible pick up. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Once we cancel we got a letter asking us to. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. Keep getting emails from virgin asking me to return old kit. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. phil55. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Connect the Hub’s power cable with the blue tab. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. If you have trouble, do a DSAR request of the recording (held up to 6 months). In the event you change service or close your account, it's important that you return any equipment to us. 3 weeks ago. Return Valérie for free with Canada Post. ’. Thank you in. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Options. When you’re booking your move, let us know if you want to choose a new package for your new home. At least 30Mbps download speeds in every room or £100 one-off credit. Chatter and. Everything you need is posted to you. The clerk will print the return label and process your return. hi. Control your services . If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. In your Stream kit you’ll find everything you need to get the Stream box up and running. As subject. My Virgin Media App. We would like to show you a description here but the site won’t allow us. Pack our kit. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Networking and WiFi. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Sorry to hear there's an issue with a charge for failing to return equipment. The tracking on Yodel says its still en-route. Virgin Media Help - Get help, tips and advice to m. agreement. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. byrnesv. Go to Virgin Media support. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Hello. We have also have a virgin media broadband and tv package and we have a hub 3. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). Many thanks - 534135327. on 05-03-2022 19:10. . @Hannahman wrote:. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. 3. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. how to return your old kit. The impossible task of fitting Virgin Media kit in the returns box . See where this Helpful Answer was posted. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. Options. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. We would like to show you a description here but the site won’t allow us. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. We would like to show you a description here but the site won’t allow us. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Please could this be escalated to Virgin Media. After canceling your service, you need to return the Virgin media kit. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. We would like to show you a description here but the site won’t allow us. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Tip Set up all of your kit within 12. There was no label in the box but searches revealed that I could recycle via. If you can get Quickstart, you can choose one of two delivery options. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. If you don't pay that bill then it's just like any other bill from any other company. If you can set up using a Self-Install pack, but choose to use an engineer for. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Hi, Apparently I'm only being sent a box to return my router. 0 Kudos. If we don’t get the requested kit back, then we may charge to replace it. I had previously informed a virgin staff member about this via webchat but I still keep. 2. I spoke with VM, and they sent me a return kit. Yup this is another completely broken VM process. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. we never really used the tv box and I throw it away many months ago. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Simply press 1 when you get through to the automated menu, and you'll be put. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Virgin Media;. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Account - Cable. Have tried their messaging service to no avail and 15 minutes into being on hold on their customer service line, I am desperately looking for a. I have had some months ago left VM and asked for the kit to return my broadband equipment. sorry if in wrong place. I'm sure they would have charged me if I was out when they arrived. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. I left Virgin months ago and have arranged for my equipment to be collected. We would like to show you a description here but the site won’t allow us. Returning Virgin Media equipment. Networking and WiFi. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. on 31-01-2023 16:46. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Check the top-right corner of our forum and you. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. . . Changes to Virgin Media prices 2023. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. A power adaptor to plug into the Stream box and a power socket at the wall. couldn't see where best to post this. Hi Yicheng, Thanks for coming back to me on this one. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Options. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Not solved either. Upgrading V6 boxes to 360. Steveiow. We would like to show you a description here but the site won’t allow us. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Switched On Families. Virgin Media want their box back - i dont have it. My Virgin Media. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. . Alternatively, visit virg. I would like to take a look on your behalf. Joining in. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Virgin Phone Switchover. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. This promotion means you won’t pay the usual setup fee of £35. Stream from Virgin Media. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. So thats what i did. I cancel my subscription during the cool off period even before the kit arrived. . I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. 2. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. 0 once you have your Quickstart box. Virgin has published guidance here . £8p/m extra or included with Gig1 or Volt. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. You’ll find some simple step-by-step instructions telling you how to set up each of your services. The advice was to recycle the old hub. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. . However, despite my attempt to request for the return kit to be deli. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. I have not received the return kit I was promised in order to return VM equipment. 02. My Virgin Media App. We would like to show you a description here but the site won’t allow us. You’ll then be able to use your same old phone to make. Your experience matters. Reply. walthamyank. on 26-03-2023 08:51. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. You need to post the equipment back to Virgin Media. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. None of the links (book a date, contact us) work in the email. Further exclusions & legal stuff apply. My Virgin Media App. returns. Available with M50 broadband or faster. Joining in. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Today I have received an email and a text message regarding the return of my equipment and that. This model should not be allowed, or at least there should be a way to connect to a VM. Step 3 - Label the box – a letter came with the. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Stream from Virgin Media. Have been told that some customers have been charged when not returning equipment, however. My VM account ended on 31st March. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Given all the UK calls are recorded it will be verified that she told me to Bin it. My Virgin Media. Now all a sudden at 03. Could you give le and orientation?. I. Browse Virgin Media Virgin Media Community. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. isn't big enough to take th. Here you’ll find all the help you need for Virgin Media related problems and issues. If you cancel your service, you will need to return your kit to Virgin Media. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. for the parcel you sent back? This is your proof that you sent it. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. They said it should be 30 days to return so basically I have the entire month of Feb. Excludes broadband faults and broadband network outages. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Seems like a very long time to be en-route. we provide and how you are permitted to use those . You’ll be able to return it for free via Collect+, which operates over 5000 outlets across.